Comments and complaints

We're committed to providing high quality short break respite care to all guests but we understand that sometimes we can get things wrong. If you feel you wish to discuss an issue or make a complaint please speak to a member of staff as soon as possible. Complaints can be made in person, by phone, fax, letter or email.

Our complaints procedure ensures that your complaints will be dealt with as quickly as possible and you can read it here.

Contact details:

Leuchie House
North Berwick
East Lothian
EH39 5NT

phone: 01620 892864
fax: 01620 893761

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF (Helpline number: 0303 123 1113)