Receptionist

About Leuchie House

This is a really exciting time to join Leuchie! As a charity we are dedicated to delivering a unique, fully integrated health and social care service, built around our bespoke five star quality assurance framework based on professionalism, wellbeing and customer service.

Set in the beautiful East Lothian countryside beside North Berwick, Leuchie House is a national respite centre offering short breaks to people with a wide range of long term conditions including multiple sclerosis and Parkinson’s. We cared for people with 31 different conditions in 2016.

We enjoy a country house feel at Leuchie, rather than a clinical atmosphere, with the emphasis as much on social care as on health. We are at the forefront in person-centered care and offer physiotherapy and a variety of activities and entertainment throughout each guest’s stay.

The learning and development of our staff is crucial as we strive to deliver a wide range of opportunities and experiences. We are delighted to be an official partner of Queen Margaret University working together on health and social care, research and co-production.

The role

As a receptionist at Leuchie, you will be at the heart of a lot of what goes on in the house, helping to create the friendly and welcoming atmosphere that Leuchie is so well known for.

You will be the first point of contact, welcoming guests, visitors and callers in person and by telephone. You will answer and direct phone calls, manage incoming and outgoing mail, handle petty cash and help manage guests' money.  You'll also help answer questions from our guests and their carers, ensuring they get the information they need. 

It goes without saying you'll have excellent communication and customer service skills. Ideally you'll have good IT skills too. You'll also be a real people-person, enjoy working with a wide range of people and creating a warm and caring first impression.

In return, we can offer you a great package of benefits, a special place to work, and a chance to be a light in the lives of people living with long term conditions.

Hours

You'll work 29 hours each fortnight on the days and times outlined below, over each two week period: 

DAY HOURS
Monday 11.30-15.30 (4 hours)
Tuesday  -
Wednesday  -
Thursday  -
Friday 11.00-15.00 (4 hours)
Saturday 10.00-15.00 (5 hours)
Sunday 10.00-15.00 (5 hours)
Monday 11.00-15.00 (4 hours)
Tuesday  -
Wednesday  -
Thursday 13.00-17.00 (4 hours)
Friday 10.00-13.00 (3 hours)
Saturday CLOSED
Sunday CLOSED

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Salary and benefits

  • £8.95 per hour
  • 35 days holiday entitlement pro rata
  • Benefits: life assurance, workplace pension, discounted gym membership, employee assistance programme, health cash scheme, access to SCVO Credit Union, discounted home cooked food, free will writing and amendment service
  • The chance to make a real difference to the lives of people with long term conditions

 

How to apply

Complete the application form below or send your CV with a covering letter to Nicole Turner, HR Coordinator, Leuchie House, North Berwick EH39 5NT or by email to nturner@leuchiehouse.org.uk.

All posts at Leuchie are subject to either a Protection of Vulnerable Groups register check or a Police Act Disclosure check. Leuchie is a charity registered in Scotland SC042249.

Closing date for applications

Friday 11 May 2018

More information

Receptionist job description

Leuchie House application form

Five star team commitments

Secure handling of disclosure/PVG information

Recruitment of ex-offenders policy

  • Call us to find out more 01620 892 864